Terms and Conditions

 

Our Company

This site is owned and operated by Think Favours, (“we” or “us” or “Think Favours”).

Address - Think Favours, 66 Brancker Road, Harrow, Middlesex HA3 9AJ

Company Registration Number - 09796475

Vat Number - GB247102630

 

Account

When ordering from this website you may choose to setup a secure password protected account.

During the process of setting up your personal account you are responsible for providing and submitting data accurately and legally. After your account have been registered, you are then responsible for maintaining the accuracy of the data supplied. You are able to update this information online or you can contact us directly to do this.

 

Setting up the account, you are responsible for the following:

  •  - Managing your own account
     - Confidentiality of your login/access details
     - All actions that occur on your account.
     - Informing us immediately if you suspect your account has been compromised, accessed by anyone  unauthorised to do so, or if any suspected fraud has taken place on your account.

 

We reserve the right to Add/edit/remove content, suspend/terminate accounts, remove access to facilities and features and also adjust or cancel orders as its discretion or upon request.

 

Payments

All prices displayed on the website are inclusive of VAT, unless stated otherwise. The prices displayed are excluding Delivery, Custom, Banking, Currency Conversion charges and any other charges associated, unless stated.

 

Placing Orders

All orders that are placed on this website will result in an order confirmation receipt of the order and details. You will receive an email to the registered email address confirming the order placed. On Shipping of your order they will be accompanied by a full sales invoice. The goods will not be shipped until payment for the transaction has been completed as per the T&C’s of the sale.

 

Please let us know if you do not receive the email confirmations of the order (Ensuring that you check your registered email Inbox, junk/spam folders and any other folders the email could be filtered into. You can also log into your account and access your order details.

Payments

Payments can be made via PayPal or via cards, displayed on our website. The Payment will be debited from your account immediately after you have confirmed the payment, after placing your order. All online orders and payments are processed automatically.

 

If you experience any issues with this, please contact us immediately.

 

Delivery of Orders

Please see our ‘Delivery’ page for information on this.

 

Returns and Refund Policy

Once the order has completed processing we are unable to cancel the order from being dispatched.

You have the right to cancel the order and receive a full refund or exchange (excluding delivery cost) within 30 working days of receiving the goods; this does not apply to edible and personalised products. This applies only if the items have been returned unopened, unused, in its original packaging and have been received by us in a re-sellable condition without any damages. You will be responsible for the return charges that may occur when returning the goods.

 

When returning the items please include your original invoice with the items so we can eliminate any unnecessary delays with processing the return/refund.  We advise that you return your items using a Recorded Delivery service which requires a signature on proof of delivery as we cannot accept any responsibility for items that are undelivered or get lost in the post. The Recorded Delivery method also should typically have insurance terms associated with it so if the courier service does lose the items then that would protect you as well as us. It is your responsibility to ensure that the items are returned to us safely and in the required time period.

 

Please allow up to 14 working days for your refund to be processed, usually we process the items much quicker than this.

PLEASE NOTE: Our returns address can differ based on our warehouses, please inform us of any potential returns and we will direct which warehouse to send your order back to.

 

Links to other websites

We provide links to other website on this site. These links are not websites which are owned or controlled by us and we cannot accept any liability in the use of these websites.


Disclaimer

We here at Think Favours try to be as accurate as possible when it displaying product information and images, to which we believe are accurate at the time of the last update and publishing.

 

Please be aware that we cannot guarantee that the colour/shade you see will be the exact match to the items received, this could be affected by things such as your monitors chosen display, reflections, lighting affecting your monitor which could vary per person etc.

 

We advise you to verify details by contacting us if you would like confirmation on any of the products before placing an order.